Storage guidelines and requirements

What requirements do you have for items stored with Omni?

You can store just about anything with Omni, as long as:

  • A single able-bodied person can safely carry it;
  • It’s not one of the things on our list of prohibited items, like firearms, liquids, perishables, etc.

If you’ve got something you’d like to store and you’re not sure if we’re able to take it, just let us know! We’re happy to have a look and give you some guidance. You can either email us, using the chat bubble (on the bottom right of your screen), or ask your Omni Concierge during your scheduled pick-up.

What kinds of things are prohibited from storage with Omni?

For the safety, health and well-being of our staff, facilities, and everyone’s stored belongings (and for the sanity of our lawyers), we are prohibited from storing certain types of items. A good gut check is: If you can't bring it on an airplane, or if it’s considered illegal by local or federal law, we likely can't accept it. Prohibited items include:

  • Food or other perishables
  • Living flora and/or fauna
  • Particularly fragrant/pungent items, including items that have had extensive exposure to cigarette smoke
  • Flammables
  • Explosives (duh)
  • Firearms and/or Ammunition
  • Compressed gases
  • Poisonous materials
  • Biohazard materials
  • Medical waste
  • Hazmat items
  • Regulated prescription drugs
  • Illegal materials/substances
  • Liquids, gels or aerosols - including wine and alcohol
  • Any items requiring regulated temperature control

Sorry to get all TSA on you.

Keep in mind, closed containers are subject to these restrictions. If a closed or sealed container is suspected to contain prohibited items, it will be returned to you at your expense or refused at the point of pick up. If you have any questions about this policy or to ask about specific items, please feel free to contact us.

Please be advised that closed containers may be opened at the discretion of the Omni Concierge team, should they be suspected to contain prohibited items (such as food, liquids or aerosols). Should such items be discovered in a closed container, the return or disposal of these items is subject to a fee.

What does Omni do with prohibited items?

Prohibited items discovered amongst the things sent to be stored with Omni are set aside in our warehouse and handled appropriately by Omni Member Services. In the majority of cases, we’ll notify members via email that we’re unable to store a specific item(s), and work with the member to either return the items or dispose of them accordingly (if you accidentally send us a half-empty bottle of shampoo, we’ll toss if for you if you don’t want it back).

Items that create serious safety concerns - like that small propane tank you bring camping - cannot be transported back to you, and costs associated with their safe handling/disposal may be posted to your account.

Prohibited items with legal ramifications are reported to the appropriate authorities.

Does Omni allow storage of knives and other sharp pointy things?

Generally, yes-- we’re happy to store your extra chef’s knives, hunting knife collection, SamuraI swords, ren faire reproduction weapons-- BUT, we do have some explicit conditions and important rules for the safety of our team.

  • All blades and sharps must be set aside and packed separately.
  • You must notify your Omni Concierge of the sharp objects and where they are amongst your items.
  • All blades and pointy bits must be securely covered, in an appropriate case, or otherwise protected from accidental contact. NEVER put loose sharp objects in a box or bag.

If I accidentally send a prohibited item to Omni, am I penalized?

Mistakes happen! Short of accidentally trying to store something illegal/explosive/flammable, there are no penalizations for sending in a prohibited item by mistake.

Can I store my valuables?

Yes. Storing valuables with Omni is totally up to you. Generally, it’s advised that items of extremely high value be kept in a safety deposit box or somewhere secure in your home –however, Omni is willing, able, and well-equipped to keep your items safe in storage. To help with the decision, we encourage you to read through the details of our item coverage program, Omni Shield, to make sure you’re satisfied with what we’re able to provide should anything happen.

Do you take furniture?

For the time being, we only accept items that can be safely carried by a single person. When it comes to furniture, we’re happy to take things like bar stools, folding chairs, and floor lamps; but your mattress, couch, and dining room table are going to have to stay behind. If you think something might be on the borderline or aren’t sure, feel free to ask your concierge upon their arrival.

Can I have items shipped directly to Omni for storage?

Yes! As long as the items shipped meet our requirements for storage, we are happy to have your items delivered to us. For more information or to arrange for a delivery to be received and added to your account, please contact us.